Helpdesk Representative (Chinese Speaker)

部门:
客户支持
汇报对象:
Head of Customer Support
位置:
China
Description

ForexChief Ltd. is an international online broker licensed by the Vanuatu Financial Services Commission as a Dealer in Securities. We serve our clients from over 150 countries in Europe, Africa and Asia by offering a variety of trading instruments, platforms and accounts, tailored to the individual needs of our customers. Join us today to become part of an international team.

Requirements
  • Knowledge of English and Chinese languages
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage
  • Previous experience in similar position will be considered an advantage
  • Shift work as and when required
Responsibilities & Duties

The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with ForexChief.

    • Assisting clients worldwide through a live support
    • Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
    • Impeccable telephone etiquette and management
    • Handling of Back office queries
    • Supporting clients with technical and troubleshooting issues
    • Dealing with complaints of a varying nature promptly and effectively
    • Providing support and troubleshooting on Meta Trader platforms
    • Liaising with all departments to resolve issues
    • Liaising with the compliance officer regarding complaints and approval of accounts
    • Providing all relevant information to clients regarding documents and materials for becoming a client
    Benefits
    • Competitive remuneration package
    • Remote work
    • Paid vacation days
    • Unique opportunity for career and self-development

    To apply to this position please send your CV to careers@forexchief.com, stating the role you are applying for in the email. All applications will be treated confidentially.

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